Contact Centre Services
Analog has an extensive track-record of successfully delivering customer contact centres for a variety of blue-chip organizations. Every contact centre solutions designed specifically to meet your business objectives without compromising on quality or customer service.
We are able to service both new and existing Contact Centres alike as illustrated in the table below:
| New Call/ Contact Centres | Existing Call/ Contact Centres |
|---|---|
| Evaluating business objectives and products/ service offerings | Review and optimize current processes and service offerings |
| Conducting a cost benefit-analysis (feasibility study) | Benchmarking against global standards and trends |
| Evaluating infrastructure and systems requirements | Identify and upgrade existing systems to utilize technological advancements ( multi-media) |
| People Management Services (staff recruitment, training and retention, performance management) | Enhance productivity through efficient integration of systems through process re-engineering |
| Marketing Strategies and Contact Centre promotion | Review strategic alignment with the business |
| Strategic and Operational Plans including defining service level agreements (SLAs). | People Management Services (staff recruitment, training and retention strategies) |
| Developing business continuity plans | Developing business continuity plans |
